What kind of help do I need?

Modified on Fri, 15 May, 2015 at 6:09 PM

There are three ways to get help with your question within the helpdesk. 


  1. Check the Knowledge Base to find articles and how-tos that will answer your question or help with your problem.

  2. Post in the Forum if you want to have a conversation about a new feature or something you don't understand.

  3. Create a new ticket if you have a request or problem that needs to be addressed.


Before asking a question of creating a ticket, it can be helpful to review the kinds of information you can gather to help us understand your question.

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