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Solution home SLA Policies

Ticket Priorities

Priority : Low
When you create a new ticket, please set the priority to Low for any non-emergency items. The expected response time is up to 8 hours.
Wed, 15 Apr, 2015 at 12:12 PM
Priority : Medium
When you create a new ticket, please set the priority to Medium for non-emergency items that require a response the same day. The expected response ...
Fri, 24 Apr, 2015 at 1:40 PM
Priority : High
When you create a new ticket, please set the priority to High for any semi-emergency items that require a quick turn response. The expected response...
Wed, 15 Apr, 2015 at 12:12 PM
Priority : Urgent
When you create a new ticket, please set the priority to Urgent for an emergency incident. Examples of Urgent items include the site not responding or gener...
Fri, 24 Apr, 2015 at 1:42 PM