Priority: Low
When you create a new ticket, please set the priority to Low for any non-emergency items.
The expected response time is up to 8 hours.
Priority : Medium
When you create a new ticket, please set the priority to Medium for non-emergency items that require a response the same day.
The expected response time is up to 4 hours.
Priority: High
When you create a new ticket, please set the priority to High for any semi-emergency items that require a quick turn response.
The expected response time is up to 2 hours.
Priority: Urgent When you create a new ticket, please set the priority to Urgent for an emergency incident. Examples of Urgent items include the site not responding or generating a server error.
The expected response time is up to 1 hour.
The expected response time is up to 1 hour.
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