Ticket Priority Settings

Modified on Fri, 17 May 2024 at 12:04 PM

Priority: Low 

When you create a new ticket, please set the priority to Low for any non-emergency items.
The expected response time is up to 8 hours.

Priority : Medium               

When you create a new ticket, please set the priority to Medium for non-emergency items that require a response the same day.


The expected response time is up to 4 hours.


Priority: High      

When you create a new ticket, please set the priority to High for any semi-emergency items that require a quick turn response.


The expected response time is up to 2 hours.


Priority: Urgent                    
When you create a new ticket, please set the priority to Urgent for an emergency incident. Examples of Urgent items include the site not responding or generating a server error.


The expected response time is up to 1 hour.

            

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