The following information and instructions are for sites that are using a custom domain name (See Setting Up Your Custom Domain Name on Ploud).
It's common for site visitors to enter an internet site address into their browser as http://creswell-library.org without the 'www'. To ensure that visitors can reach your site in this case, the following entry must be added to your DNS record:
Update the Domain Record
For the purposes of this article, the following example is used as a reference domain http://www.creswell-library.org. The Ploud url is http://creswell.ploud.net/
- Open you browser and go to your DNS registrar management page. This is the site service where you purchased the domain and in this example is GoDaddy.com.
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Sign into your registrar account to access your management page.
- Depending on your registrar, the available actions and user interface will vary. These steps use GoDaddy screenshots.
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Add "Forwarding" Record
- Select the Settings tab.
- Click on option to Add Forwarding (Manage link in this example)
- Type www.creswell-library.org ; must include "www" (example only, enter your domain)
- Set as a 301 permanent redirect
- Set as "Forward Only"; do not select the "Forward with Masking"
- Click Save or Add Record (will vary depending your registrar).
- Below is a visual representation of the steps (this is a mocked up image for example purposes only).
- The change will require 10 minutes to 1 hour to access your site as http://creswell.ploud.net/